Privacy Policy

We RAPID - owner of ARTE Hotel, respect the privacy of our clients and guarantee to the fullest extent the protection of their personal data processed upon our hotel services and/or through online booking on our website:

This Privacy Policy has been prepared and is based on the applicable data protection legislation. Any amendments and additions to the Privacy Policy will be applied only after publishing its current content, available through our website: and at the reception of the Hotel ARTE. The privacy policy applies to your personal data if you are an individual or a legal entity representative, using our hotel services and/or booking at The same will tell you what personal information we process, for which purposes we use it and what your rights are as a subject of personal data.

Who processes and is responsible for your personal data?

"RAPID" is the trade company registered in the Commercial Register and the Register of the Non-Profit Legal Entities of the Registry Agency under UIC 831805625, which collects, processes and stores your personal data under the terms of this Privacy Policy. RAPID is an administrator of personal data within the meaning of the Personal Data Protection Act (PDPA). You can contact us at our address: Sofia 1000, 128 Georgi Sava Rakovski Str., Fl. 8 and phone +3592/963 13 00, or by email:


What data do we collect when providing our hotel services and when making an online reservation?

In this policy, personal information means information about you that can identify you personally, such as your name, personal identification number, ID, home address, e-mail address, card and authentication data, or phone number, and which is not a public accessible. It also includes information about customer preferences when such information is provided or recorded by us in the process of providing services to individuals.

In general, you may visit our website without leaving any personal data. Personal information is collected when providing our hotel services and by making an online reservation through or another booking platform only if you voluntarily provide it when making your reservation.


Types of information we can collect

• Contact information: name, email address, phone number or postal address,

• Guest and loyalty information: dates of arrival and departure, purchased services, special wishes and preferences,

• Business or business information: Contact or other related information for your business if an event is organized or if your employees or intermediaries use their company profile to work with us.

• Information you provide: inquiries, reviews of hotel services, etc.

• Payment information: credit card number in case you book online



For what purpose do we collect your data?

In the context of our business, it is normally necessary to collect and process information about our customers. The information is collected directly and in particular affects your name and other credentials, contact details (email, address, phone number, card data and authentication data), etc.

We will use your information and personal data only when the law permits us. We will most often use your personal information in the following circumstances:

 - when we need to contact you to send you an offer you have requested;

 - when we need to complete the booking you made;

 - when needed to protect your legitimate interests;

 - when we are obliged to comply with a statutory or regulatory obligation;


Ways to collect information

• Information you provide: in case you book online or contact us.

• Automatically on an anonymous basis through cookies“;

• Third parties: from people authorized to act on your behalf - if they make a reservation for you.


Using cookies

The site may use a technology called "cookies". These are small pieces of data that are placed on your hard disk when you access a website or a particular part of a website. Cookies help the site to understand which parts of its pages are most popular, where visitors to the site and how long they stay there. Cookies cannot be used to run programs or install viruses on your computer. Cookies are unique and can only be read by a web server in the domain that has the cookie set.

The site uses cookies to study traffic patterns on its sites in order to improve website performance, to comply with the experience of consumers and better respond to the interests and preferences of consumers.

If you do not wish to accept cookies, they may be disabled by special instructions on your browser. Please refer to the operating instructions and instructions on your browser.


Consent and use of data for the stated purposes

When entering personal or business data (e-mail addresses, names, address, card data and authentication data), disclosure of the data is entirely voluntary. By entering the data, you are giving us your consent to collect, process and use them to establish contact. Collection, processing and use for any other purpose is not carried out. This consent may be revoked at any time, considered as a future period.

What rights do you use to process your data?

Opportunities to protect individuals in relation to the collection and processing of data, and in particular:

• the right of access and information regarding the processing of your data;

• the right to object to the processing when the data are processed on the legitimate interest of the company;

• the right to withdraw your consent to data processing when they are processed solely on the basis of your explicit consent;

• the portability of the data processed on your explicit consent, depending on your instructions, we will provide you with a copy of the same or will automatically transfer it to another organization;

• Right of rectification in case the data we store for you is not accurate;

• the right to ask for "to be forgotten" when the data is processed on the basis of your consent or the processing is, at first, unlawful.

• the right to appeal to a supervisor.


How do we share your data with third parties?

With a view to providing our services, providing the hotel security and obtaining up-to-date information, we may provide your data to third parties as well as to the following for the purposes listed below:

  • competent tax authorities and other state authorities during the inspection;

  • Ministry of Interior - daily, by sending an email with a register of the hotel guests;

  • our partners (eg. tour operators, accountants, external archives or lawyers in litigation)

  • when selling, merging or merging, your data can be shared with the new owner (s) you will be notified of.

  • in any case, your data will not be shared with third parties established outside the EEA (EU, Norway, Iceland and Liechtenstein) unless explicitly permitted by local law and adequate safeguards are in place.

  • we share your information with third-party processing data that performs selected services on our behalf (for example Clock Software Ltd. UK).


Video Surveillance

In order to guarantee the security of our guests and employees, as well as to protect our property, we provide video surveillance on the territory of the hotel, which collects the following categories of personal data: video, behavioral data. The basis for the processing of personal data is our legitimate interest in protecting our guests, employees and property. Video recordings are kept for a period of one month, unless the law requires otherwise. To prevent loss, misuse or unauthorized access, we apply all reasonable measures and remedies, including limiting the number of people who have access to the records to a minimum.

In some cases, it is possible that the video recordings are disclosed to third parties. Such disclosure is possible in the following hypotheses: (1) with lawyers and other partners in connection with the protection of the legal claims of the company; (2) with the competent governmental authorities in an investigation, inspection or other overriding public interest; and (3) when merged or merged, when your data can be shared with the new owner (s) you will be notified of. In any case, your data will not be shared with third parties established outside the EEA.



We take all reasonable precautions to protect confidentiality and security and prevent unauthorized or accidental disclosure of personal information. Only our staff will have access to personal data, and these employees are required to treat the information as confidential. We do not intend to collect information about children under the age of 18 who can be identified without the permission of their parent or guardian, so we ask that you do not allow your children to send/share personal information with us without your permission. If you click a link to a third-party site, please read the privacy policy of the other site carefully and choose whether to continue using it or not. We keep your information, as required by law, within the timeframe required to perform the activities described in this Privacy Policy.



We reserve the right to change our privacy policy in line with any changes in the law, which is why we encourage you to periodically review it to determine how we process and protect your personal data. All changes will be available on the website. com. and at the reception of ARTE Hotel to inform our visitors / clients about the type of data collected, their use and the circumstances under which these data may be disclosed to third parties.


How can you contact the competent authorities?

Notwithstanding the foregoing, in complaints you have the right to contact the Personal Data Protection Commission (CPDP):

• personally, at: "Prof. Tsvetan Lazarov "№ 2;

• by letter, to the address: Sofia, pk. 1592, "Prof. Tsvetan Lazarov "№ 2;

• by fax - 029153525;

• the e-mail of the CPDP -;

• via the CPDP website:


If you have any questions about our Privacy Policy or wish to claim and exercise rights with respect to your personal data, please contact us at our address: Sofia 1000, "Georgi Sava Rakovski" Str. 128 , floor 8 or phone +3592/963 13 00 or email: